"As an IT professional, we can no longer tell users that external guests will load a plugin," Lyle said. Its deletion could force external guests to spend up to 15 minutes downloading and installing the desktop app before joining a meeting, Lyle said. The release of the Skype Meetings App a couple of years ago made it easier to join meetings and created a consistent experience for PC and Mac users. Many universities and businesses now prefer apps like Zoom that are simpler to use, he said. Skype for Business is already notorious for how often users encounter difficulties when trying to join meetings, said Phillip Lyle, vice president of infrastructure at Chapman University in Orange, Calif. "It's just headaches for us, and I know others are in the same boat." "It is kind of puzzling why they would push people into a product that has less functionality than what it is replacing," said Larry Goldfield, digital strategist at American Friends Service Committee, a Philadelphia-based nonprofit. That is bound to create hurdles for external guests invited to join meetings. The desktop app will also take longer to download, and users may be unable to install it without permission from their IT departments.
However, the Mac desktop app does not support in-meeting whiteboards, polls, Q&A's or file sharing. Microsoft claims that the audio, video and screen-sharing features of the Skype for Business desktop app are more reliable than the Skype Meetings App.
The objections have compelled Microsoft to postpone plans to do away with the Mac version of the Skype Meetings App until sometime next year, after initially announcing the browser download would become unavailable as of this month.
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